Shipping

When will I receive my order?

It generally takes 3 to 7 days to process an order, after which it is dispatched. Shipping time depends on where you live, but can be estimated as follows:
● United States: 3 – 4 working days
● Europe: 2 – 8 working days
● Australia: 2 – 14 working days
● Japan: 4 – 8 working days
● International: 10 – 20 working days

Where will my order be shipped from?

We work with an on-demand fulfilment company with facilities all over the world! facilities all over the world!

Will customs charges be added?

Additional customs and tax charges may apply to international orders.
international orders. These charges are not our responsibility and are invoiced by your local customs office. local customs office. Customs policies vary considerably from country to country. Please Please check directly with your local customs office to see if they apply duties and taxes to your purchases. taxes to your purchases.

My order should have arrived, but I still haven’t received it. What should I do?

Before contacting us, please help us by doing the following:

● Check your dispatch confirmation email for any errors in delivery address
● Ask your local post office if they have your parcel.
● Visit your neighbours in case the courier has left the parcel with them.

If the delivery address is correct and the parcel has not been delivered to the post office or your neighbour, contact us at contact@victov.com. your neighbour, please contact us at contact@victov.com quoting your order number.
If you have found an error in your delivery address, we can send you a replacement order, but shipping will be delayed. replacement order, but shipping will be at your expense.

Orders

How are your products made?

We work with a distributor of print-on-demand products. They operate all over the world, so depending on where you are, your orders will be printed and dispatched from the site that can do it most efficiently!

How can I track my order?

You will receive a tracking link by e-mail when your order is dispatched. If you have any questions about the tracking or shipping of your order, please email us at contact@victov.com.

I have received an incorrect/damaged product, what should I do?

We are very sorry if the product you ordered arrived damaged. To help us resolve this problem quickly, please send us an email to contact@victov.com within a few weeks with photos of the damaged product, your order number and your order number. your order number and any other details you may have about your order.